Support

Have a question or something not working? Write to [email protected] — we reply as fast as we can. The most common topics are below.

Notifications aren't arriving

Check that notifications for Greenlight are enabled in iOS Settings and that a viewing reminder is set in the app. Focus and Do Not Disturb modes can hold notifications back.

I forgot my password

On the sign-in screen choose the password-reset option. We'll email you a link; it's valid for 15 minutes and can be used once.

I bought Pro but it isn't active

In the app settings use the restore-purchases option. The subscription is billed by the App Store — you can also check its status and payment history in your Apple account settings. If the problem persists, write to us.

My series isn't in the library

Request the title from within the library. Each week we add the suggestions that got the most community votes. The more people request the same title, the sooner it appears.

I want to delete my account

You can delete your account from the app settings. Along with it we remove your dictionary, progress and learning profile. You can also request deletion by writing to [email protected] from the address linked to your account.

Exporting my data

For a copy of the data we process, contact [email protected]. The scope of processing is described in the Privacy policy.